Ian Montgomery

Managing Director, XS Items Ltd

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"Growth means opportunities for all"

How would you best describe XS Items Ltd and its values?

We are the E-tailer of choice for excess stock. We help companies realise value on customer returns, excess stock and end of line products. We take stock, add value and then sell online. It is purely an online business. Our values include trust, integrity, loyalty, honesty, enthusiasm, passion, knowledge and learning.

Who started XS Items Ltd and when, how has it evolved to date?

The business was started in 2005 with 3 employees. There are 4 shareholders and we now employ 52 people.

How big is XS Items Ltd now?

We deal with around 8,000-10,000 items per month, and are currently in the top 10 sellers on eBay.

How do you see XS Items Ltd evolve further over the next 5 years?

We want to expand our product range and expand our channels to the market. At present, we use Amazon and eBay but will be looking at other platforms for potential growth. Technological advances provide a wide range of products that require repair and refurbishment, thus we are continuously evolving our service to cover all types of audio visual and consumer electronics. One particular fast growing area is smartphone and tablets, where we are able to repair and refurbish to a very high standard. We are now offering this expertise to local companies and individuals as a fast turnaround local service for repair and rectification.

What are the advantages of being a Colchester-based business?

Colchester has a strong local economy with a good pool of potential staff. It is relatively close to London but far enough away too. The countryside is 10 minutes away and there’s generally a good work-life balance.

What are the biggest challenges for business in Colchester?

Employment is high which can impact on the ability to recruit. The town centre could be improved. Plus there is terrible congestion in certain parts of the town, as well as the need for more affordable housing.

As the town expands, what opportunities does this create for both XS Items Ltd and for the town generally?

Growth in the town also means greater availability of workforce. It’s good to see the interest around digital business. Generally, growth means opportunities for all.

Of the 4 key themes being promoted by the Colchester Ambassadors, which is the most important to you and why?

Embracing the Entrepreneurial Spirit. Ensuring that our people are continuously looking at new approaches and services working in an environment that provides rewards for innovation and self-drive.